Question 1

Are you bonded and insured?

Accepted Answer

Yes! We have full liability and bonding insurance. If you have any questions, please contact us.(javascript:void(0))

Question 2

Is my information secure with Frame to Finish Cleaning?

Accepted Answer

Yes! We do not share your information with anyone without your consent (no exceptions). We are fully bonded and insured and our staff complete background checks as an additional security measure.

Question 3

Can I be home while the cleaning crew is working?

Accepted Answer

In order to work safely, efficiently, and within the scheduled time, we need uninterrupted access. You cannot be home for the duration of your service.
 
We understand how hard it can be to trust new people in your home! We are professionals and we will respect your home and personal items while we work.

Question 4

Which cleaning products will you be using in my home?

Accepted Answer

We use eco-friendly products that do not harm the environment or cause damage to the surfaces in your home. If you have your own preferences for products, please have them in your home and let us know.

Question 5

Will I need to provide any cleaning products or tools?

Accepted Answer

For the most part, no. We will provide nearly everything required for the clean except for toilet brushes. For sanitary reasons, we ask you to provide a toilet brush on each level of your home. You may also be asked to provide alternate cleaning products or tools, if you have requested alternate items to be used in your home.

Question 6

How will you access my home?

Accepted Answer

There are a few ways you can give us secure access to your home:
 • A door code
 • A spare key
 • An outdoor lockbox with a key inside
If you are uncomfortable with any of these options, just let us know!

Question 7

Will you move items or furniture?

Accepted Answer

For safety reasons, we won’t move anything more than 25 lbs.

Question 8

Do you clean homes with pets?

Accepted Answer

Yes! We take pride in being one of the few cleaning services that does so. That said, we do need to consider safety. If your pet is unpredictable with new people, we ask that you place them in a secure location, away from the areas you need cleaned.
We do not clean areas that may contain biohazardous material (e.g. feces, vomit, or blood; this includes litter boxes, dog kennels, and puppy pads).

Question 9

Do you clean on holidays?

Accepted Answer

Unless requested in advance, Frame to Finish Cleaning is closed on all general holidays in Alberta.(https://www.alberta.ca/alberta-general-holidays.aspx) We reserve the right to increase our fees by 15% for services on general holidays. If your recurring service falls on a holiday, we will strive to reschedule your visit for the same or following week.

Question 10

Do I need to sign a contract?

Accepted Answer

No! All bookings, verbal or written, are bound to our policies. Please check our website often as any changes will be posted there. When there is a conflict of understanding, the website will be considered the most current version.

Frequently asked questions

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