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Operational Policies and Procedures
At Frame to Finish Cleaning, we take your privacy very seriously and want nothing more than to protect both parties' interests.
Please review our company policies and procedures, and if you have any questions, please don't hesitate to contact us.
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Acceptance of the policies and procedures
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Acceptance upon booking services
By booking a service with Frame to Finish Cleaning Ltd. — either in writing or verbally, customers agree to the policies and procedures outlined below.
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Updates to policies and procedures
This webpage/document may be updated from time to time. Customers are responsible for remaining informed of the policies and procedures for their cleaning service. When there is a conflict of understanding, this page/document supersedes any other iteration of the policies and procedures. If you have any concerns/questions regarding the wording of this document, please contact us.
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Safety
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Full liability and bonding insurance
Frame to Finish is fully bonded and insured. Contact us to review our insurance documents.
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Privacy and security
Your information is not shared with anyone without your consent (no exceptions). Staff undergo a complete background check as an additional security measure.
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Quotes
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Changes prior to conducting your service
Using the information provided to us regarding your space and service needs, we strive to provide the most accurate quote possible. However, there may be times where unconsidered, additional business-related expenses are identified — requiring a reevaluation of the quote provided. In these instances, we reserve the right to increase our fee, and you will be notified of any rate changes seven (7) days in advance of your scheduled clean.
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Post-service concerns
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Courtesy service window: 48 hours
Following your service, if you find an area of your home or space that is not cleaned to your satisfaction, please contact us within 48 hours, and we will schedule a time to re-clean at no cost to you.
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Payment
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Due date
Unless other arrangements have been made at the time of booking, payment is due 14 days after invoicing (no exceptions).
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Accepted forms of payment
Accepted payments include cash, e-transfers to frametofinishcleaning@gmail.com, or cheques made payable to Frame to Finish Cleaning Ltd. (If leaving cash or cheque, you may leave payment in an envelope on your kitchen counter, clearly marked "Frame to Finish Cleaning Ltd.")
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Cancellations
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Customer cancellations: 48 hour notice
Customers must provide at least 48 hours notice to cancel a service without incurring a fee. In the absence of proper notice, customers will be charged a fee equivalent to half of the booking cost.
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F2F cleaning team cancellations: 48 hour notice
In the event that we need to cancel or reschedule your clean, we will provide you 48 hours notice. If we’re unable to provide the proper notice, we will discount your next clean.
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Supplies and equipment
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Products used during cleaning
We use eco-friendly products that do not harm the environment or cause damage to the surfaces in your home. If you have your own preferences for products, please have them in your home and let us know.
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Supplies and equipment provided
Excluding toilet brushes, F2F will provide the supplies and equipment required to complete your service.
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Toilet brushes on every floor
Customers must provide a toilet brush on each floor or level of your home or commercial space. For sanitary reasons, toilets cannot be cleaned if toilet brushes are not provided.
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Requests for alternative products
You may also be asked to provide alternate cleaning products or tools, if you have requested alternate items to be used in your home.
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Holidays
Unless requested in advance, Frame to Finish Cleaning is closed on all general holidays in Alberta. We reserve the right to increase our fees by 15% for services on general holidays. If your recurring service falls on a holiday, we will strive to reschedule your visit for the same or following week.
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Access to the cleaning space
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Entry
To ensure F2F can access the cleaning space, customers must provide entry to the space (door code, spare key, an outdoor lockbox with a key inside). If these options are not adequate, please contact us to discuss. Any codes, keys, or lock combinations provided to F2F will be securely stored and not shared with anyone without your consent (no exceptions).
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Uninterrupted access during your clean
In order to work safely, efficiently, and within the scheduled time, Frame to Finish Cleaning staff will need uninterrupted access to your home, which means clients are asked to leave for the duration of the service. Frame to Finish Cleaning Ltd. is bondable, background checks have been completed on all staff members, and all of our staff members are professionals who will respect your home and personal items.
You can arrange accommodations under certain circumstances, such as if a person is unable to leave their home for personal reasons. Please inform us at the time of booking your service.
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Pet safety and securing anxious pets
Frame to Finish Cleaning takes pride in being one of the few cleaning companies that will allow pets to remain in the home while we clean; however, your pet's safety and our staff's safety is a priority. If your pet is unpredictable with new people, we ask that you place them in a secure location, away from the areas you need cleaned. Additionally, Frame to Finish Cleaning is not able to clean spaces that may contain biohazardous material (e.g. feces, vomit, or blood, which does include litter boxes, dog kennels, and puppy pads).
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Cleaning around and moving furniture
Frame to Finish Cleaning staff will clean around furniture. Items under 15 lbs may be moved to facilitate a more thorough clean. Clients who would like to clean spaces under furniture above 15 lbs are asked to move those items in advance of your booking and the Frame to Finish Cleaning crew's arrival.
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